Privacy Policy

 Last updated: September 3, 2025

Who We Are
Chickie Wah Wah (“we,” “us,” “our”) is a music club located in New Orleans, LA. We operate the website chickiewahwah.com and provide information about shows, events, tickets, merchandise, and related services.

Contact us:

Email: info@chickiewahwah.com
Address: 2828 Canal Street New Orleans, LA 70119
Phone: (504)541-2050

What This Policy Covers
This Privacy Policy explains how we collect, use, disclose, and protect personal information when you use our website, buy tickets or merchandise, sign up for our newsletter, contact us, or interact with us on social media. By using our services, you agree to this Policy.

Information We Collect
a) Information you provide: name, email address, phone number, postal address, account details (if applicable), purchase details (billing/shipping info, order history), communications, and preferences.
b) Information collected automatically: IP address, browser type/version, device identifiers, pages viewed, links clicked, referring URLs, date/time stamps, and cookie-related data.
c) Information from third parties: ticketing partners, payment processors, marketing platforms, social media, and analytics providers.
Note: We do not store full payment card numbers on our systems. Payment details are handled by our PCI-compliant payment processor.

How We Use Your Information
Provide and improve our website, events, ticketing, and merchandise
Process orders and payments; deliver tickets/merchandise; provide support
Send transactional messages (order confirmations, event updates)
Send marketing communications (with consent where required)
Personalize content and recommendations
Conduct analytics, performance monitoring, and security/fraud prevention
Comply with legal obligations and enforce our terms

Legal Bases (where applicable)
We process information based on contract, legitimate interests, consent, and legal obligations, depending on your location and the context of processing.

Cookies and Tracking
We use cookies, pixels, and similar technologies to operate the site, remember preferences, measure performance, and support marketing. You can manage cookie preferences in your browser. Blocking some cookies may affect site functionality.
How We Share Information
We share personal information with service providers (hosting, email, ticketing, payments, analytics, support, marketing), business partners (event promoters, artists’ teams, sponsors as permitted), legal/safety authorities where required, and in connection with business transfers. We do not sell personal information. We may share de-identified or aggregated data.

Ticketing Partners (Ticketweb)
We work with Ticketweb, a third-party ticketing provider, to sell and distribute tickets. When you purchase tickets through our website or Ticketweb, your personal information is collected and processed by Ticketweb as an independent controller, subject to its own privacy policy.
What we receive from Ticketweb: order/fulfillment details (event, ticket type/quantity, price, payment status), basic contact information for service and event communications, and fraud/chargeback information where relevant.

How we use this information: process and fulfill ticket orders; provide support and event updates; handle refunds, exchanges, and venue access; maintain security and prevent fraud.

Your choices: manage your account, communications, and privacy settings directly with Ticketweb. For questions about data collected by Ticketweb, contact them via their privacy policy.

Current ticketing partner: Ticketweb — Privacy Policy link available on ticketweb.com/about/privacy.

Data sharing and responsibility: we share only the minimum information necessary with Ticketweb; Ticketweb may share information with us as needed for orders, service, security, and compliance. Ticketweb is responsible for its own privacy practices.

Data retention: we retain ticket-related information as long as needed for order administration, accounting/tax, dispute resolution, and legal compliance. Ticketweb maintains its own retention policies.

Marketing Communications
You can opt out of marketing emails at any time via the unsubscribe link or by contacting us. We will continue to send transactional or service-related communications.

Data Retention
We keep personal information only as long as necessary for the purposes described, including providing services, complying with legal obligations, resolving disputes, and enforcing agreements. When no longer needed, we delete or de-identify information.

Security
We use reasonable administrative, technical, and physical safeguards to protect personal information. No method of transmission or storage is 100% secure. Please use strong passwords and safeguard your credentials.

Your Privacy Choices and Rights
Depending on your location, you may have rights to access, correct, delete, object to, or restrict processing; withdraw consent; and opt out of marketing. To exercise rights, contact us at [privacy@chickiewahwah.com]. We may verify your identity.
California residents: You may have additional rights to know, delete, and correct personal information and to limit use/disclosure of sensitive personal information. You will not be discriminated against for exercising your rights.

EEA/UK residents: You may have the right to lodge a complaint with your data protection authority and to data portability. If we transfer your data outside the EEA/UK, we use appropriate safeguards (e.g., Standard Contractual Clauses).

Children’s Privacy
Our services are not directed to children under 13, and we do not knowingly collect personal information from them. If we learn we have collected such information, we will delete it.

Third-Party Links and Services
Our website may link to third-party sites and services (ticketing, streaming, social media). Their privacy practices are governed by their own policies. We are not responsible for third-party content or practices.
International Transfers
If you access our services from outside the United States, your information may be processed in the U.S. and other countries, which may have different data protection laws. We take steps to protect your information consistent with this Policy.

Changes to This Policy
We may update this Privacy Policy from time to time. We will post the updated version with a new “Last updated” date. Material changes will be highlighted or otherwise communicated as appropriate.

How to Contact Us
Questions or concerns:
Email: info@chickiewahwah.com
Address: 2828 Canal Street New Orleans, LA 70119
Phone: 504.541.2050